Privacy Policy

1. Introduction

Welcome to Codorlabs ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and related services.

By using Codorlabs services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information from Third-Party Platforms

When you connect our services to third-party platforms (such as Shopify), we may collect certain information through their APIs, including:

• Store or account information (name, domain, email)
• Order and transaction information
• Product information
• Customer data and responses

2.2 Information You Provide

We collect information that you voluntarily provide when using our services:

• Account registration information
• Survey questions and configurations you create
• Communications with our support team
• Payment information (processed securely through third-party payment processors)

2.3 Automatically Collected Information

We automatically collect certain information when you use our services:

• Log data (IP addresses, browser type, pages visited, time spent)
• Device information (device type, operating system)
• Usage analytics (feature usage, survey performance metrics)

3. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our services
• To process and display survey responses in your dashboard
• To analyze and improve our services
• To communicate with you about your account, updates, and support
• To process payments through secure payment processors
• To detect, prevent, and address technical issues or fraudulent activity
• To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With Third-Party Platforms: As required for integration and functionality with connected platforms
• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, customer support)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments
• Limited access to personal information by our employees
• Secure data storage with reputable cloud providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you uninstall our app, we will delete or anonymize your data within 90 days, unless we are required to retain it for legal or legitimate business purposes.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to our processing of your personal information
• Withdrawal of Consent: Withdraw consent where we rely on consent to process your information

To exercise these rights, please contact us using the contact information provided below.

8. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

• Performance of a contract (to provide our services to you)
• Legitimate interests (to improve our services, prevent fraud)
• Compliance with legal obligations
• Your consent (where applicable)

9. CCPA Compliance (California Users)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our services and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: